A 1–Hour Response Guarantee
Each support request you submit to us will be attended to within maximum 60 min. If your support ticket or email requires additional assistance from an admin, we will without delay forward it and leave a note to let you know that your issue is being examined. If you order the Optional Managed Services package, all of the server administration services included there will be completed at a time of your preference.
An Excellent Support Service
We’ll be available to you 24–7 to reply to any questions that you may have related to our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need assistance with server administration procedures, you can take a glance at our Optional Managed Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting services
A User–Friendly Help Area
We have provided our Web Hosting Control Panel with a fully detailed knowledgebase, which features in–depth explanations of its features and functionalities. In addition, we have shot exhaustive video tutorials that will further reveal to you how to perform a particular operation or troubleshoot a typically encountered issue. All the educational articles and the tutorial videos are easily reachable from every section of the Web Hosting Control Panel via the Help and Videos buttons situated in the upper right corner.