Regardless of the fact that the hosting service offered by the different companies is more or less the same, every provider has their own platform with its own modifications and ways to carry out given tasks. Because of this, a comprehensive knowledge base would be extremely useful both for people with little to no prior experience and for technically capable users who will eventually learn how given procedures are carried out, but will waste precious time meanwhile. The aim of such a knowledge base is to help make the hosting service fast and simple to use, sparing users both time and effort. The outcome is more pleased customers, as they can swiftly find the information they’re seeking, and much less work for the customer support team, because typically the vast majority of the enquiries and difficulties that customers have got are already included in the knowledge base. Given that the articles are properly written and cover more things, you’ll be able to get to know more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Web Hosting

If you buy a web hosting package from us, you will receive access to our thorough online help documentation where you will see info about practically everything connected with our hosting packages. The topics encompass anything from how to create an email account on your cellular phone, to how to do different things using an .htaccess config file. The articles are written in an easy-to-comprehend way and include exhaustive guides on how to do a particular task inside your Hepsia Control Panel. You can also find info that’s not directly associated with Hepsia, for instance one that concerns online applications on your desktop computer. The full archive of articles will be available in the Help section of the Control Panel, but the ones that are dedicated to a given section can be accessed on the spot. Considering the fact that we’ve included as many topics as possible, you will be able to become aware of practically everything about your hosting account.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers include an elaborate online article repository where you can find any info that you may require about our hosting services or about the Hepsia Control Panel that we use. We have prepared it based on the feedback that we have assembled from our clients through the years and, as a consequence, our articles touch upon particular problems that you might experience and offer the very best means of rectifying them, for instance receiving an HTTP 500 error message or not being able to send email messages from your computer although you have the right SMTP settings. The articles are available in every single Control Panel section and you can browse them whenever you wish. They can help you increase your knowledge not only about our services, but also about the hosting field in general, as they include exhaustive instructions and general info such as what file permissions or cron jobs are.