The client support that you will receive from your web hosting provider is very important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical issue with an active account. Timely and clear information about a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual hosting supplier not from a reseller. If you get a hosting account from a company that doesn't own its servers and it cannot access them directly, it is quite possible that you will wait for a day or two to receive a response to any question, therefore your web sites may stay offline for quite a while. In contrast, a supplier which offers various options for communication and has a technical support staff available all the time will assist you to right away and help you limit or entirely avoid any downtime and possible losses.

24/7 Customer Support in Web Hosting

All of our Linux web hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting solutions well before you make an order or you are an existing client and you have any kind of question or some difficulty, you will be able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical matters or any matters which require additional time to investigate and fix. Unlike many other website hosting service providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, which means that no matter what your issue is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated packages that we offer include 24/7 customer and tech support, therefore regardless of what problem you experience, you can get in touch with us and we will give you a hand quickly. The guaranteed answer time for any e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time rarely is more than 20 minutes. In addition, we provide telephone support with several local numbers worldwide and a live chat, so you are able to get in touch with us and receive additional information about our services even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, plan specs, e-mail setup, website hosting account settings, and many others. If you use our services, you won't ever experience a scenario where you need to wait for a couple of days to get a problem solved like you'll need to do with various other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you have a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or forany difficulties and / or questions associated with the pre-installed software the server comes with. If you haven't purchased your virtual private server package yet, you can learn more information about our solutions by giving us a telephone call or via our live chat service. For more tech issues, you're able to send an email message or open a trouble ticket from your billing Control Panel and you'll receive assistance within no more than one hour regardless of the time of the day, even on holidays and weekends. The typical reply time generally doesn't exceed half an hour. If you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS package and our administrators will help you with any set up or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to get prompt support in general, let alone when you operate an entire server, so every single dedicated server that we provide comes with 24/7 support with one-hour response time guarantee whatever the issue. This service is totally free for any kind of difficulties with the server or the software that was installed by our administrators through the setup, which means that you're able to get in touch with us as many times as you need, even during holidays. You can either open a support ticket from your billing section or you can send an email, and the actual response time for either rarely surpasses 30 mins since we have admins available 24x7. In case you need general information about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you are able to include to your server package from your billing Control Panel.