There are several ways to contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the least complicated channel of correspondence for different reasons. In the event that no client service team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. You can also copy/paste extensive pieces of information without needing to worry about misprints, and in case a specific issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in one place, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting company is that they are usually separate from the hosting platform, which suggests that if you have to provide info or to follow guidelines, you’ll need to use no less than 2 separate admin consoles and this number may increase in case you wish to administer several domain names. Also, lots of web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting packages isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you will be able to access it at any particular moment with just a couple of mouse clicks, without having to sign out of your account. The ticketing system comes with a quick-search box, which will help you track down any support ticket that you’ve submitted in the past, if you need it. Plus, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to resolve a specific issue before you actually send a ticket. The ticket response time is no more than sixty minutes, so you can get quick assistance at any particular time and in case our customer care staff suggests that you do something within your account, you can do it on the spur of the moment without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was built with the idea that you should be able to manage everything connected to your account in one location and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a question or run into an obstacle, you can contact our technical support team instantaneously without the need to use a completely different admin console. You can browse your web files or check different settings within your account while submitting a new ticket or reading the response to an older one. If you’ve got multiple tickets and you’d like to find a particular one, you can resort to the clever search box, which is available in the Help section. We guarantee that you will receive a response in no more than an hour regardless of the essence of your inquiry or issue.