When your hosting supplier offers live chat support, you are able to talk to a representative live and find out useful info or get an issue resolved in a very timely manner. The advantage of using chat rather than calling to consult with a live person is that you need only a computer with access to the world wide web, which means that you won't pay any rates in the event that you're in another country or state. What's more, it is a lot quicker to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the phone. The real-time chat is also a quicker option to contact the web hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some trouble needs more time to be dealt with, you are able to do something else entirely while you wait for assistance on the live chat, so that you won't lose time - something that's impossible when you are on the telephone.

Live Chat Support in Web Hosting

Together with the phone and ticket support, we supply live chat support as well. You are able to get in touch with us every day, which includes holidays and weekends, and we can give you more details about the Linux web hosting packages that we offer in case you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for strictly tech issues you will have to open a ticket to the technical support team, because such issues will need more time to be resolved, you may still contact us through the live chat for some tech details. For example, we will assist you to set up an email address in your email client or troubleshoot various issues, saving you considerable amount of time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we offer with all our Linux semi-dedicated packages, you're able to get the the right answers for any questions you may have or get numerous troubles resolved quickly. Our chat service is available every single day, which means that you can talk to a representative even on holidays and weekends. If you're not sure which plan is better for your sites or if our outstanding cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. In case you're an existing customer, you'll be able to obtain more information about billing issues, account settings and a number of common tech issues you may encounter, for instance when you cannot set up an email account in a client on your personal computer. Our live chat can save you lots of time regardless where you are or when you contact us.