If you ever experience a problem with your site and are unable to deal with it on your own, ask the respective hosting company’s client care team to assist you to bring the website back online. A prompt resolution would be the best-case scenario, but many companies answer within twenty four hours or even more, particularly if you are doing business with a reseller. Even if the problem can be easily solved, your website may not function properly or it may not be available at all for a long period, so you may lose prospective customers as it is extremely unlikely that anybody will ever come back to a site that is broken. With that said, you have to make sure not only that you can touch base with your hosting company, but also that they can reply and assist you in a well-timed fashion. If an app update does not go smoothly or if you erase something by mistake, for example, the site should be restored swiftly in order to avoid lengthened unreachability.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting packages include a sixty-minute reply guarantee, which implies that no matter what inquiry or obstacle you may have, we’ll always be there to help you. As it is, it rarely takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both pre-sales and technical matters. Our technical support staff representatives will be at your disposal 24/7, even on weekends and public holidays, so you’ll get prompt assistance whenever you need it. We are aware of exactly how invaluable time can be, so by the time we respond to your e-mail or ticket, we’ll have explored the issue and, in case we haven’t resolved it, we’ll supply you with more information about what you need to do on your end – if the situation demands this. With our support services, you can be certain that there will be someone to lend you a helping hand instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we know exactly how essential it is to receive timely assistance, we guarantee that you’ll never need to wait for more than sixty minutes to receive an answer to any support ticket that you submit from your semi-dedicated server CP. Actually, you will seldom have to wait for more than twenty to thirty minutes and this applies to any inquiry irrespective of what its nature is – technical, billing or general. Plus, our tech and customer support staff is available 24x7x365, which suggests that even if you submit a ticket during national holidays, you’ll always receive a lightning-fast reply, which will include the answer to a query, the solution to an obstacle or the information needed to sort out an issue yourself – if there is something that you have to do on your end. With us, you’ll never have to spend a whole day waiting around for an answer like you would with plenty of other hosting companies.