In case you have ever had a web hosting account in the past or you have dealt with any kind of online service, you are probably aware from your own experience that for many things it is better to talk to a live person on the telephone than to exchange tickets or e-mail messages. If you want to know more about a specific service before you decide to order it or when something small has to be made, for instance, it is far easier and faster to do it in real time. If you are able to speak with representatives by phone, it is also very likely that you're working with a real website hosting provider, not just a reseller. The level of support that you will get over the phone may differ between different companies - from common matters to dedicated tech support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complicated tech matters are resolved via email and / or tickets.

Phone Support in Web Hosting

In case you choose to purchase one of our Linux web hosting packages, you will be able to speak with our support team via phone for 14 hrs a day. We can assist you in choosing the ideal package for your websites because we believe that it's better to discuss such issues with a live person. In case you already own an account, we are able to help you with all of your sales/billing questions and general issues, even with some tech problems which don't need too much time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming matters so as to have the entire correspondence in a single place. We have phone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

If you need additional information regarding the Linux semi-dedicated packages that we offer, you are able to call one of the three support lines that we have around the world - in the United States of America, the UK and Australia. In this way, you can check ahead of time if our solutions are suitable for your sites. If you are already our customer and you have a semi-dedicated account, you are able to reach us over the phone for 14 hours every day about any billing or general matters. For strictly technical issues you're able to employ our ticketing system to communicate with our tech support as someproblems just need longer time to be solved, still we can help you on the phone with many minor technical issues as well, saving you time and efforts.